Consumers

CONSUMER COMPLAINTS

The Window Shading Association of Australia is an industry representative body and as such we are not in a position to resolve consumer complaints directly.

Please note that WSAA cannot provide consumers with legal advice. The WSAA is not a regulatory body and has no role in admonishing manufacturers for issues regarding customer service, product installation, etc.

There are a number of Consumer Protection Agencies which may be able to assist you in taking your complaint further. The details are:

• Access Canberra
• NSW Fair Trading
• NT Consumer Affairs
• Office of Fair Trading Queensland
• SA Office of Consumer and Business Services
• Tasmanian Consumer Affairs & Fair Trading
• Consumer Affairs Victoria
• WA Consumer Protection