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July 03/ 2025
Join us for an exclusive industry showcase where business software and AI visualisation meet cutting-edge customer experience strategy. Featuring keynote speaker Cheryl Lardner and four leading tech exhibitors, this event will help you turn every touchpoint into a loyalty-building moment.
Date: Thursday 3 July 2025
Time: 6.30pm to 9.00pm
Venue: Treacy Centre
Location: 126 The Avenue, Parkville, VIC, 3052
Cost: $10 (includes canapes/finger food) with drinks available for purchase
Keynote Speaker: Cheryl Lardner of Cherry Bamboo
Presentation: Draw the Curtains on Ordinary Experiences – Winning Loyalty with Memorable Customer Experience (CX)
Presentation Summary: CX is more than good service – it’s how your customers feel at every stage of their journey with you. In this energising session, Cheryl will present the 3 key questions every customer asks (even if silently), show how to spot friction in your customer journey, and share what it really takes to deliver loyalty-winning experiences, whether you’re selling to homeowners or commercial buyers.
About Cheryl Lardner
Cheryl is an award-winning CX Strategist and the founder of Cherry Bamboo, a consultancy that has been helping businesses design and deliver standout customer experiences for the past eight years. With a background spanning health, NDIS, travel & tourism, financial advisory, legal, property, and fitness, Cheryl brings a wealth of insight into how diverse industries win loyalty in competitive markets. Her work consistently focuses on human connection, trust, and practical transformation across the customer journey.
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